Returns Policy

BMW Shop Returns Policy

Version September 2021


BMW Shop Returns Policy

As well as your statutory cancellation rights described below, you can return most products from the BMW Shop within 14 days of receipt if the products are complete, unused, in an undamaged condition and in their original packaging. Please note that this returns policy does not affect your statutory rights.

The following details provide a brief comparison between your statutory cancellation right as well as BMW Shop’s returns policy:


Return Period

Statutory Rights = 14 Days

BMW Shop Return Policy = 14 Days


Refund of costs of sending the item back to BMW Shop if damaged, defective or incorrect item?

Statutory Rights = Yes

BMW Shop Return Policy = Yes


Refund of costs of sending the item back to BMW Shop if due to cancellation/change of mind?

Statutory Rights = No

BMW Shop Return Policy = No


Refund of original delivery costs if damaged, defective on incorrect item?

Statutory Rights = Yes

BMW Shop Return Policy = Yes


Refund of original delivery costs if due to cancellation?

Statutory Rights = Yes, cheapest method

BMW Shop Return Policy = Yes cheapest method


Returns Costs & Methods

It is the buyer’s responsibility to arrange and fund the cost of returning an item(s) (including Click and Collect) to the BMW Shop. The only exceptions here are instances where the BMW Shop team deem an item(s) to be faulty or when the wrong item(s) has been sent – a separate procedure is followed here which will be communicated to the customer accordingly.

For all Click and Collect returns please contact us on 0207 171 1439 (Mon-Fri 9:00 to 17:00) or via email


Statutory Cancellation Right

Under the Consumer Contracts Regulations you have up to 14 days after you have received your delivery to cancel your order without giving any reason. In the unlikely event that items from an order consisting of multiple items were sent separately, the 14 days begins the day after the last item was received from the order. To exercise the right to cancel we offer the following options:

By Phone: 0207 171 1439  (Mon-Fri 09:00 – 17:00)

Order Cancelation Form. If you wish to cancel your order, please fill out the Order Cancelation Form which can be downloaded here and send it back to:

BMW Park Lane (Battersea), 102-104 Stewarts Road, Battersea, London, SW8 4UG.



To meet the cancellation deadline, it is sufficient for you to send the communication concerning your exercise of the right to cancel before the cancellation period has expired.

Please note sealed software purchased from BMW Shop is excluded from the 14 days returns rule – any sealed software (e.g. Navigation update) which has been opened will not be refunded unless faulty.

(Please see clause 11 “Right to Cancel” of our BMW Shop Terms and Conditions for further information on your right of cancellation).